During the use of Meiqia software, you must not endanger national security, reveal state secrets, or violate the legitimate rights and interests of national social collectives and citizens. this product is prohibited from being used for illegal businesses such as trojan horses, viruses, pornography, gambling, and fraud. Meiqia company can suspend or terminate its services for those who violate the regulations, and assist relevant administrative agencies in recourse and investigation.
Stable and smooth Call Center
Rich line access, intelligent and flexible configuration,
Stable call experience, just for you to better serve customers
of customers expect voice calls
of customers need a phone call when they have a problem
of businesses grow their business through phone calls
Service & marketing scene double upgrade
Voice calls make communication smoother
Poor text communication? easily upgrade a chat to a call. it is suitable for enterprise after-sales service, customer service, sales consulting, information query and other service scenarios to improve service efficiency
Answer the phone without waiting
The system intelligently retrieves the customers to be assigned, initiates outbound calls in batches, transfers the agent after the customer answers, links the customer information with pop-up screen, analyzes contextual interaction, and excavates customer value with precision marketing
Comprehensive analysis of call data
real-time monitoring of the call process to ensure the quality of agent reception; multi-dimensional analysis of statistical reports, covering call reports, business statistics, agent assessment and customer reports, to help enterprise managers make efficient decisions
Ideal for business calling services
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Flexible increase and decrease of seats
Easy access, short cycle, simple deployment, as required at any time to increase or decrease
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Number optional
400, 1010, 95 and other numbers to choose freely, no need to invest heavy hardware, light asset operation
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Stable and not dropped
Cluster deployment, dual cloud or hot backup of computer rooms in different regions, super-large concurrency, and stability up to 99.99%
More professional customer service support
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IVR voice navigation
The intelligent IVR automatically answers calls in various scenarios, such as receiving calls first and then transferring calls to an attendant or transferring calls to an IVR when an agent is full
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Screen popup
Incoming or outgoing calls automatically pop up information such as customer information, call history, work order records, and customized pages
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Binaural recording
Two-way recording of customer agents to improve aI recognition rate, real-time generation of high-definition wAV recording files, audition and download at any time
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ACD queue
Intelligent routing, including skill allocation, VIP customer queue cut, appointment callback, intelligent reminder and other allocation strategies
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Intelligent inspection
Multi-method call quality inspection: recording to text, keyword search, recording scoring, to improve the quality of enterprise services in an all-round way
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Open API
Enterprise internal systems can be used to control and receive data, and enterprise lines can be connected
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Customer support
Customer data batch management, call records, tickets history and follow-up records all related, improve customer portrait
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Voice application
Through phone verification code, notification, and identity authentication, batch notification is supported to efficiently transfer important information
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Number encryption
The customer number is encrypted and displayed, to maintain the security of system data, and the customer resources will never be lost.